Senior Associate, Medical Benefits

As a Senior Associate on this team, you will actively contribute to managing our relationship with carriers and play a key role in ensuring the accurate and efficient handling of our medical benefits. Your ability to communicate with the team proactively and to be solution-oriented will be invaluable in this role. You will actively engage in collaborative problem-solving, working closely with Operations peers and members of Product, Engineering, Customer Support, Legal, and other cross-functional teams. Together, you will identify opportunities for us to invest in improving efficiency and streamlining our processes. This role is an incredible opportunity for someone looking to join a high-performing team and gain experience and exposure to all aspects of building and running a product and business. As part of the Medical Benefits team, you will have several different growth paths available to you, assuming you meet/exceed expectations.

Responsibilities

Perform day-to-day operations for all of our medical offerings; Work with insurance carriers to resolve escalated issues - enrollment errors, plan coding issues, and other discrepancies, escalating trends to the Team Lead; Collect plan and pricing data from carriers, and work within the carriers' systems to enroll groups and individuals timely; Consistent urgency, ownership, and proactive communication with partners and vendors; Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues; Assist Team Lead with new-hire training and mentoring new members; Flag trends and bugs to the Team Lead and Manager, partnering with both to understand the scope and impact of the issue and drive operational efficiencies; Identify and remediate problems by developing and updating standard operating procedures; Build out and maintain internal benefit resources (help articles, Confluence, training decks, process documentation, etc.); Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs); Adhere to vendor and internal partner SLAs; Triage incoming issues/inquiries to identify the need for additional intervention and escalate accordingly; Maintain vendor relationships by leading conference calls, setting agenda items, and corresponding with account managers; Execute regular filing and/or any additional regulatory duties; Perform other related duties as assigned

Requirements

Minimum of 3 years of work experience in a similar role; Experience working in a fast-paced, data-driven environment; Experience working cross-functionally; Experience with partnership management; Experience with Jira and Confluence or similar software; Ability to work both independently and as a team; Strong analytical, written and verbal communication skills; Ability to learn new technologies quickly

Nice to have

Partnership management experience; SQL knowledge; Knowledge of Employer Sponsored Benefit Plans strongly preferred

Benefits

Great benefits; Wellness program offerings; Company retreats; Ability to interact with and learn from leaders in the startup community; Welcoming and casual environment