Senior Onboarding Specialist, International

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues.

Responsibilities

Own the full technical and operational setup for international hires, including execution of employment agreements, statutory policy alignment, local enrollments, and successful implementation of local benefit enrollments to ensure 100% Day 1 compliance; Identify customer needs during the implementation phase to recommend essential supplemental services; Lead high-impact initiatives to improve the customer and employee journey and drive efficiency across the onboarding experience; Partner cross-functionally with Sales, Legal, Customer Success, Operations, and Product to resolve gaps and deliver a cohesive customer and employee experience; Drive process innovation and automation, identifying opportunities to automate and optimize workflows; Act as a global EOR expert, guiding admins through country-specific nuances and supporting their expansions into new markets; Manage timelines and SLAs proactively, navigating roadblocks with creative problem-solving to ensure customer and employee satisfaction; Lead and participate in strategic projects across functions, collaborating closely with teammates and modeling a growth mindset; Advocate for the customer and employee, blending product knowledge with resourcefulness to influence the product roadmap; Support the business with new market expansion by contributing to developing and documenting operational playbooks and best practices for the new country onboarding experience

Requirements

Minimum 5+ years in onboarding or implementation; Technically proficient problem-solver dedicated to improving product functionality and resolving complex issues; Strong consultative communication skills with a focus on providing clear, actionable guidance to customers; Highly organized and capable of managing multiple high-priority projects in fast-paced environments; Collaborative team leader committed to mentoring peers and fostering a supportive internal culture; Resourceful and proactive, with a proven ability to navigate ambiguity and drive initiatives to completion

Nice to have

At least 1–2 years specifically in the EOR industry or international hiring; Familiarity with JIRA, Zendesk, Salesforce, and Notion; Multilingual fluency

Benefits

Welcoming and casual environment; Great benefits; Wellness program offerings; Company retreats; Ability to interact with and learn from leaders in the startup community