21GRAMS- Senior Delivery Manager

Real Chemistry is looking for an AI-Forward Technical Delivery Manager to run technical delivery across the full ROOM42 output spectrum, including marketing websites, microsites, emails, banners, IVAs, conference kiosks, and interactive experiences, built with in-house developers and specialist vendor partners. The role owns whether the right work reaches the right build team, whether estimates are realistic, whether work ships to spec and on time, and applies AI to make delivery faster and more consistent. The position is hybrid, based in any U.S. office location (including New York City, Boston, Chicago, Lambertville NJ, San Francisco, or Carmel IN) or remote within the US, depending on team and business needs.

Responsibilities

Triage incoming requests from Workfront and Jira, assigning deliverable type, complexity tier, and dependency flags within a defined SLA; Return incomplete requests rather than absorbing them; Own or validate the estimate before any build commitment; Decide in-house vs. vendor partner per project and escalate routing decisions with cost or transition implications; Run day-to-day vendor delivery, including standing syncs, staging-date accountability, cap-burn visibility against SOW, and knowledge-transfer documentation; Escalate quality issues to the vendor lead and commercial issues to Digital & Technology leadership; Own delivery from kickoff through post-launch, including dev kickoff, staging links, review-round sequencing, MLR/PRC submission readiness, QA gate, and go-live; Maintain a live view of technical progress across a concurrent portfolio and flag risks proactively; Drive milestone gates with QA to confirm readiness before moving work between environments; Manage technical dependencies across concurrent projects; Use AI tools daily to accelerate delivery workflow; Partner on AI-augmented QA and design-to-code workflows; Help define and document AI-assisted delivery playbooks per deliverable type; Define 'done' for each deliverable type with the technical lead and QA; Own quality accountability for the portfolio, including root cause and remediation; Enforce Jira/Workfront field discipline and status accuracy; Lead post-launch reviews on major engagements; Serve as the technical delivery counterpart to Producers, account teams, UX/UI, developers, and QA; Partner with Producers on SOW scoping; Participate in client-facing conversations where technical delivery credibility matters

Requirements

Hands-on AI implementation experience in a real delivery context, with AI-assisted workflows that shipped and were measured; Daily, practical fluency with AI build and delivery tooling such as GitHub Copilot, Claude Code, Figma-to-code integrations, and AI-assisted QA; 5+ years of digital project or technical delivery management in an agency or production environment, running concurrent digital builds from intake through launch; Hands-on experience delivering across web (WordPress and/or Drupal), email, and banners; exposure to IVAs, Veeva, or interactive experiences is a strong plus; Pharma, healthcare, or other regulated-delivery experience, including familiarity with MLR/PRC review cycles, compliance gates, and fixed regulatory launch dates; Vendor and cross-functional coordination, including routing work, holding external partners to standard, and managing offshore/nearshore delivery; Fluency in delivery tooling: Jira, Workfront or comparable, and a working understanding of QA, staging/UAT/production flow, and design-to-code handoff; Enough technical literacy to hold a credible build conversation with developers and vendors, scope realistically, and know when to pull in the technical lead, without needing to write production code; Alignment with Company values (Best Together, Impact Obsessed, Excellence Expected, Evolve Always, Accountability with an "I")

Nice to have

Experience defining and documenting AI-augmented delivery playbooks so the approach scales beyond a single practitioner across a team or vendor pod; Hands-on work with agentic tooling such as MCP servers, AI browser agents, or generative UI frameworks; Built AI-assisted QA automation in production, such as visual regression, accessibility scanning, or AI-generated test coverage; Veeva certification (approved email and/or IVA); Experience standing up delivery processes, studios, or standards from the ground up

Benefits

Comprehensive benefits package and programs for well-being, growth, and success; Free snacks in offices in key markets; Generous holiday and paid time off; Options for private medical, dental, and vision plans; Support in saving for the future; Mental wellness coaching and support; Access to more than 13,000 online classes with LinkedIn Learning; Real Hybrid and Regional Teams (Real HART) flexible work approach