Account Director

Senior, hands-on Account Director role leading a new piece of business for an independently owned omnichannel marketing agency focused on insight-led shopper marketing, conversion and sales lift. The role is the senior day-to-day client lead and owner of account delivery, scope and commercial performance, working directly with the President and a senior integrated team. Requires established-agency discipline, in-depth retail and foodservice knowledge, on-premises marketing experience and omnichannel program leadership. Posted salary range reflects base salary only and does not include bonus eligibility or other benefits; actual compensation depends on job-related skills, experience, education, and training.

Responsibilities

Act as the primary senior contact for key accounts, building long-term strategic client partnerships; Lead high-impact client presentations, briefings, and strategic campaign reviews; Drive account growth, identifying organic expansion and new revenue opportunities; Oversee end-to-end execution of integrated retail, shopper, foodservice, and omnichannel campaigns; Translate client briefs into actionable strategic plans with measurable business outcomes; Collaborate cross-functionally with strategy, creative, studio, and media planning teams; Manage account budgets, resource allocation, project scopes, and overall profitability; Supervise, mentor, and guide account managers and coordinators in daily project workflows; Ensure campaigns deliver on time, on budget, and against target KPIs

Requirements

8+ years of agency account management experience leading integrated shopper, retail, or CPG marketing programs; Proven knowledge of the retail, CPG, and foodservice landscapes; Hands-on familiarity with retail media, digital activations, in-store/on-premises marketing, and e-commerce strategies; Track record of managing cross-functional team workflows and client budgets; Exceptional presentation, negotiation, and client-facing communication skills

Nice to have

Familiarity with local regulatory considerations; Category approval processes; Quebec-market/French-adaptation requirements; French capability is an asset