Account Executive - Healthcare & Life Sciences

Outset is an AI-powered user research company offering AI-moderated user interviews, used by global brands such as Hubspot, Microsoft, Uber and Nestle. The company raised a $30M Series B in December 2025, led by Radical Ventures. This quota-carrying individual contributor role reports to the VP of Sales and is responsible for selling Outset into healthcare organizations and growing those accounts over time. The primary buyers are Market Research and Insights & Analytics teams at pharmaceutical, biotech, and life sciences companies, as well as health insurers. The role also offers an opportunity to expand into UX Research, Product, CX, and Patient and Member Experience teams. The role partners closely with Marketing, Product, Security, and Customer Success teams.

Responsibilities

Own the full sales cycle for a named set of healthcare and life sciences accounts, from prospecting to close; Land new logos and grow existing customers across brands, therapeutic areas, and markets in life sciences, and across lines of business at health insurers (Medicare Advantage, Medicaid, commercial, and individual); Build trusted relationships with Market Research and Insights & Analytics leaders as primary buyers, and expand into UX Research, Product, CX, and Patient and Member Experience teams within each account; Lead discovery and demos that connect Outset to healthcare research workflows; Build account plans that map brands, therapeutic areas, lines of business, regions, buying centers, research budgets, and whitespace across each account; Navigate complex enterprise sales processes, including HIPAA, GDPR, PHI handling, adverse event reporting, HCP compliance, information security, and vendor risk reviews, in partnership with Security and Legal teams; Maintain accurate forecasting and pipeline visibility in Salesforce; Partner with Marketing and outbound teams to build targeted healthcare and life sciences plays; Collaborate with Customer Success and Research teams to drive adoption and identify expansion opportunities post-sale; Bring healthcare and life sciences market feedback back to Product and GTM, and become Outset's go-to expert on the vertical

Requirements

5+ years of quota-carrying B2B SaaS sales experience, with a strong track record of exceeding quota; Demonstrated experience and expertise selling into and growing Healthcare accounts; An established network across Market Research and Insights & Analytics leadership at health firms; Proven ability to run full-cycle enterprise sales, including prospecting, managing complex multi-stakeholder deals, and closing new business; A track record of growing existing accounts through expansion and cross-sell across lines of business; Working knowledge of healthcare and life sciences research, from HCP and patient research in pharma to member experience and plan ratings at insurers, and the privacy and compliance requirements (HIPAA, adverse event reporting) that govern it; Exceptional communication, executive presence, and relationship-building skills; Ability to operate independently in a fast-paced startup environment; Willingness to travel up to 40% for customer meetings and industry events

Nice to have

Bonus: experience selling research, CX, analytics, or AI solutions into healthcare; Relationships with UX Research, Product, or CX leaders