Account Manager, Commercial (EMEA)

fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. Our Account Management team protects and grows fal's revenue after the first deal. As our Account Manager for EMEA, you'll own the relationship with existing customers across the region, from high-growth startups to some of our largest European accounts. You'll run renewals and recontracting, find new workloads, and handle every contract in your book. Territory: Europe, Middle East & Africa.

Responsibilities

Drive retention and growth through renewal cycles, with larger commitments where it makes sense; Expand accounts by finding new teams, use cases and workloads inside existing customers and introducing new fal models and capabilities; Own the contract lifecycle from first outreach through negotiation, signature and execution, including EU legal, security and DPA reviews; Explain fal's impact, usage and ROI to customer stakeholders through regular business reviews; Manage a mixed book of many smaller usage-based accounts and a handful of large strategic ones; Forecast and report, keeping forecasts accurate and Salesforce current, and work SF overlap hours with US-based teams; Improve the playbook by following processes and helping adapt them to EMEA markets

Requirements

3+ years in SaaS account management, renewals or customer success with a quota or retention target; Experience managing customers across several EMEA countries; Strong negotiation, deal-structuring and contract-management skills, including legal and security reviews; A record of growing accounts by finding new workloads and negotiating commercial terms; Clear communication; you build trust with engineers and executives alike; Organised enough to run a large renewal book across time zones; Professional fluency in English; Salesforce proficiency

Nice to have

Background in AI platforms, cloud or data infrastructure; Experience with consumption or usage-based pricing; Turkish, German, French or Arabic language skills

Benefits

Competitive cash compensation, paid in USD; Equity; Regular travel to customers across EMEA and to San Francisco HQ, expenses covered; Team events and offsites; Interesting, challenging work with a lot of room to grow