Account Manager, Japan

The role of DoiT's Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further, be a trusted point of contact for the cloud vendor teams regarding accounts' growth opportunities and to retain 100% of DoiT's existing customers. The Account Manager will be an integral part of the Sales team in Japan. The role is remote, ideally based in Tokyo, though candidates in Thailand, Singapore or Australia with native or near-native Japanese proficiency will also be considered.

Responsibilities

Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients and their needs; Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth; Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level; Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests; Identify new workload opportunities within the Customer's Cloud Environment / SaaS solutions; Generate new-logo sales to expand your territory; Establish a regular cadence with the complete portfolio of your customers as part of your book of business, balancing the requirements of large strategic customers and fast-growing emerging clients; Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests; Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles; Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement; Identify Cost Optimization opportunities within the Customer Cloud environment; Work with Cloud Vendors Sales Rep on mutual customers; Occasional travel within Japan and the broader APAC region

Requirements

2+ years of experience in an Account Management/Customer Success/Customer Engineering role; 3+ years of experience at a technology company; Strong verbal/written communication skills in Japanese & English; Strong technical skills that enable you to engage productively with technical teams, and the ability to build influential relationships; Excellent operational/administration skills, analytical, detail-oriented and able to "zoom" in/out from the big picture to the minutiae; A desire to grow within the organization and continuously broaden your skill sets; A great sense of humour and enjoys having fun at work

Nice to have

Experience with AWS, GCP, or other major public clouds; Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications); Additional languages

Benefits

Unlimited Vacation; Flexible Working Options; Health Insurance; Parental Leave; Employee Stock Option Plan; Home Office Allowance; Professional Development Stipend; Peer Recognition Program