Account Manager

Who We Are

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.

About the Role

Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles

Commitment: 5 Days In-Person

We're looking for someone who knows a customer's business well enough to make every commercial conversation useful.

As an Account Manager at Endex, you'll own commercial expansion within existing customers. You'll identify new teams and buying groups, run expansion proposals and negotiations, and partner with CSMs who own adoption and customer outcomes. Renewals Managers own the recurring contract renewal process.

Responsibilities

Map Account Expansion: Find additional teams, workflows and buying groups with a concrete reason to adopt Endex.; Qualify New Scope: Connect customer priorities and demonstrated product value to a concrete expansion opportunity.; Close Additional Scope: Own expansion discovery, proposals, commercial negotiations and procurement for existing customers.; Coordinate Account Coverage: Work with CSMs and deployment teams on timing, ownership and commitments to the customer.; Maintain Expansion Discipline: Keep account plans, stakeholder maps and expansion forecasts accurate, coordinating timing with the CSM and renewal owner.

Requirements

Account Experience: You've managed ongoing B2B customer relationships.; Commercial Judgment: You recognize an opportunity without losing sight of customer value.; Strong Organization: You track commitments across several accounts.; Credible Communicator: You can work with both daily users and senior sponsors.; Expansion Track Record: You have developed new buying relationships inside existing accounts and converted additional use cases into commercial growth.

Nice to have

Enterprise SaaS account management; Experience with financial or professional services customers; Experience running business reviews

Benefits

Health & Dental Insurance; Monthly Wellness Stipend; 401K Matching