Account Manager (Partner Fulfilment)

As an Account Manager within the ASOS Partner Fulfilment Programme, you'll manage a portfolio of Partner Brands and take ownership of their commercial success on ASOS. Partner Fulfilment enables brands to sell inventory directly to ASOS customers, helping us expand product choice, improve availability and deliver a best-in-class customer experience. Working closely with Partner Brands and cross-functional teams across Buying, Merchandising, Trade, Commercial Operations and Product, you'll own the day-to-day partner relationship, driving trading performance and sustainable growth, identifying commercial opportunities and ensuring partners maximise the opportunities available through the ASOS platform.

Responsibilities

Build and manage strong, strategic relationships with Partner Brands, acting as the key point of contact and trusted advisor for your portfolio; Drive sustainable sales growth through effective account planning, trading analysis and the identification of commercial opportunities; Lead regular business reviews with partners, using performance data and insights to influence decision-making and align on growth plans; Monitor and analyse key trading metrics including sales, stock availability, customer demand, conversion and returns performance, taking proactive action to improve results; Work with partners to optimise their assortment, identifying opportunities to improve productivity, availability, size depth and customer choice; Use reporting, dashboards and data insights to identify trends, risks and opportunities, translating findings into actionable recommendations; Support partners in delivering high-quality product presentation, ensuring imagery, copy, attributes and the overall site experience meet ASOS standards; Collaborate with internal stakeholders across Buying, Merchandising, Commercial Operations, Trade and Product to resolve issues and unlock growth opportunities; Drive the successful execution of seasonal plans, peak trading activity, promotional events and key commercial initiatives; Support onboarding and expansion activity for new and existing partners, ensuring a seamless experience throughout their lifecycle on the programme; Champion partner feedback internally, helping shape processes, tools and propositions that improve the overall Partner Fulfilment experience, while owning accurate account plans, performance reporting and commercial forecasts for your portfolio; Support ASOS's culture by championing Diversity, Equity & Inclusion strategies

Requirements

Experience in Account Management, Buying, Merchandising, Ecommerce, Marketplace, Wholesale or a similar commercially focused role; Comfortable managing multiple stakeholders in a fast-paced environment; Strong commercial acumen, with the ability to interpret data and turn insights into actions that drive performance; Experience managing stakeholder relationships and influencing both internal and external partners; Excellent communication and presentation skills, with confidence leading partner meetings and business reviews; A proactive, solutions-focused mindset, with the ability to identify opportunities and remove barriers to growth; Strong organisational skills and the ability to manage multiple priorities effectively; Confidence using Excel, reporting tools and performance dashboards to support decision-making; A passion for delivering exceptional customer and partner experiences

Nice to have

An understanding of ecommerce, digital retail, marketplaces or fashion

Benefits

Employee discount; Employee sample sales; 25 days paid annual leave + an extra celebration day; Private medical care scheme; Fixed Annual Payment in addition to salary each year; Opportunity for personalised learning and in-the-moment experiences