Account Manager, South Central – USA

The Account Manager, South Central – USA, for North America Wholesale is responsible for building and maintaining strong relationships with wholesale customers while driving sales growth and customer satisfaction. This role serves as the primary contact for assigned accounts, ensuring customers receive exceptional service, timely support, and strategic business solutions. The Account Manager works closely with internal teams, including Sales, Operations, Customer Service, and Logistics, to deliver an outstanding customer experience and achieve revenue targets within South Central USA, Texas and Oklahoma. This is a remote role, based in Texas. Candidates must be located in a major city or within a reasonably commutable distance to a major city and airport.

Responsibilities

Develop and maintain long-term relationships with wholesale customers; serve as primary point of contact for assigned accounts and respond to customer inquiries in a timely manner; conduct regular business reviews with customers to understand needs, challenges, and opportunities; resolve customer concerns and escalate issues when necessary; maintain accurate customer records, account activity, and communications within the CRM system; achieve and exceed assigned sales, revenue, and margin targets; identify opportunities to increase sales through upselling, cross-selling, and product expansion; collaborate with customers to forecast demand and develop growth strategies; prospect and onboard new wholesale accounts; prepare and deliver sales presentations, proposals, and pricing recommendations; coordinate with internal teams to ensure accurate order processing and timely delivery; monitor inventory availability and communicate product updates to customers; support customers with pricing, product information, promotions, and order status inquiries; ensure contract terms, pricing agreements, and service expectations are adhered to; stay informed about industry trends, customer needs, and competitor activities; provide market feedback and customer insights to support business planning and product strategies; identify opportunities for process improvements that enhance customer experience and operational efficiency

Requirements

5+ years of experience in account management, sales, business development, or customer relationship management; strong ability to build relationships, sell, influence, and negotiate; highly organized with excellent attention to detail; ability to operate independently; excellent verbal, written, and presentation communication skills; proven ability to meet sales targets and manage multiple accounts effectively; strong negotiation, problem-solving, and conflict-resolution skills; proficiency with CRM systems and Microsoft Office Suite; ability to analyze sales data and identify growth opportunities; self-motivated with the ability to work independently and collaboratively; strong relationship-building and customer service skills; passionate about building relationships and driving brand awareness

Nice to have

Bachelor's degree in Business, Marketing, Commerce, or a related field; experience in wholesale, retail, consumer goods, distribution, or related industries; expert in developing and nurturing future relationships in the outdoor space

Benefits

Extended health, dental, and vision coverage; mental health support; fertility benefits; 24/7 Employee Assistance Program (EAP); immediately vested 401(k) retirement savings plan matching; eligibility for Arc'teryx Annual Incentive Plan; access to Employee Stock Purchase Program (ESPP), where applicable; paid time off; No Wasted Day program (dedicated paid days to get outside and explore); parental leave for birthing and non-birthing parents, including an option to ease the transition back to work; professional development opportunities; Arc'teryx Academies; Employee Belonging Councils; employee discounts and Pro Deals