Agent, Guest Experience, The Westin Resort, Costa Navarino (2027)

Create memorable guest experiences by ensuring a warm welcome, smooth arrivals and personalized service throughout each guest's stay. Assist with guest requests, handle concerns and help showcase the resort's facilities and services. Part of The Westin Resort, Costa Navarino.

Responsibilities

Welcome and farewell guests, providing information about the resort and local attractions; Check VIP reservations and escort guests to their rooms; Arrange special celebrations and personalized guest experiences; Handle guest complaints, coordinate with relevant departments and ensure timely resolution; Prepare VIP guest lists and coordinate personalized arrivals; Welcome guests during breakfast service and assist with special requests; Encourage positive guest feedback and online reviews; Follow company policies, brand standards, and health and safety procedures; Attend training sessions and stay updated on hospitality trends

Requirements

Associate's degree (IEK) or two-year technical qualification; Strong guest service skills and ability to create memorable experiences; Excellent communication and interpersonal skills; Fluent in Greek and English, both written and spoken; Good computer skills and ability to use hotel systems and software; Ability to handle challenging situations and work effectively under pressure; Strong teamwork skills and ability to build positive relationships with internal and external partners; Flexibility, adaptability, and professional email etiquette; Commitment to company policies, brand standards, and operational procedures

Benefits

Private Medical Plan; Accommodation in the vicinity of Costa Navarino (for eligible associates); Meals Provided On-site; Uniform & Laundry Service (where applicable); Ongoing Training & Development Opportunities; Opportunities for Task Force Assignments at Marriott Hotels Abroad; Experience in a Multicultural & International Work Environment; Use of Costa Navarino Facilities (subject to internal policies); Access to the Support Room - Online Wellness Platform; Recognition & Wellbeing Initiatives; Employee Discounts & Associate Benefits at Marriott Hotels Worldwide