Analyst, Global Operations Center

The Associate, GOC Analyst will play a key role in designing and delivering this next-generation security experience. We are hiring a GOC Analyst to support DoorDash's 24/7 Global Operations Center. Reporting to the GOC Manager, this role is responsible for real-time monitoring, incident triage, and operational response to protect DoorDash's people, assets, and operations. As a frontline operator, you will serve as the first line of defense during emerging incidents, monitoring systems, assessing risk, executing SOPs, and escalating issues quickly and accurately. You'll operate in a high-tempo, follow-the-sun environment where clarity, discipline, and sound judgment are critical to maintaining operational resilience.

Responsibilities

Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents as they emerge; Triage incidents, follow established SOPs, and support incident command activities through accurate documentation, coordination, and information validation; Track ongoing incidents, relevant global events, and operational conditions to maintain a real-time understanding of risk across shifts and regions; Conduct initial fact-finding, source validation, and contextual analysis to distinguish signal from noise and support effective escalation; Identify when issues exceed defined thresholds and escalate to the GOC Manager or Risk Intelligence team with structured, decision-ready information; Produce concise shift reports and conduct disciplined handovers capturing incident status, risk context, and outstanding actions; Participate in drills, retrospectives, and continuous improvement efforts to strengthen GOC readiness, workflows, and analytical rigor; Demonstrate professionalism, composure, and sound judgment during fast-moving or high-impact incidents

Requirements

3+ years in a GSOC, GOC, SOC, or comparable 24/7 operations or incident response environment; Working knowledge of incident triage, escalation protocols, and operational playbooks; Ability to assess information quality, identify trends or anomalies, and provide clear operational context during incidents; Comfort using open-source tools and publicly available information to validate events and support situational awareness (training provided as needed); Ability to assess risk, prioritize tasks, and act decisively under pressure; Comfort working across monitoring dashboards, ticketing systems, communication platforms, and basic analytics tools; Ability to document incidents clearly and communicate effectively with leaders and cross-functional partners; Proven ability to follow process, maintain attention to detail, and perform consistently across rotating shifts; Willingness to learn new tools, analytical techniques, and operational best practices; Ability to work rotating shifts as part of a 24/7 global operations model; Bachelor's degree, or equivalent professional or military experience

Benefits

401(k) plan with employer matching; 16 weeks of paid parental leave; wellness benefits; commuter benefits match; paid time off and paid sick leave; medical, dental, and vision benefits; 11 paid holidays; disability and basic life insurance; family-forming assistance; mental health program