Application Support Analyst 1

The Application Support Analyst position is responsible for handling any incoming customer support inquiries, performing troubleshooting using various resources, and if needed, elevates issue to Senior Application Support Analyst Services.

Responsibilities

Handle incoming customer support inquiries; Perform troubleshooting using various resources and elevate issues to Senior Application Support Analyst Services if needed; Coordinate with customer to determine functional requirements and determine technical solutions; Analyze data in support of proposed projects, business cases, and system requirements; Coordinate with customers and/or technical staff to resolve issues with software applications; Use accepted project management, application development and documentation standards and processes; Test, implement, document and maintain software applications; Work as a member of a team and provide support for applications; Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated; Gather the customer's information and determine the underlying problem by analyzing the symptoms; Identify what the customer is trying to accomplish; Use available knowledge & resources to provide possible solutions; Document client issue and process of resolution

Requirements

Ability to analyze a problem and direct appropriate course of action; Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding; must be service-oriented; 2+ years prior experience in a customer support position, accounting, financial, or banking

Nice to have

Previous experience with Web-based applications and related technical knowledge; APIs; MS Office; Ticket Management Systems; resolution of browser issues

Benefits

Free daily meals; snacks and other perks; meal vouchers; private medical insurance coverage; dental and vision plans; life insurance; wide variety of professional development seminars; inclusive affinity groups