Asset Protection Specialist (Part Time)

At Green Thumb Industries and RISE Dispensaries, the Asset Protection Specialist (APS) is the warm, welcoming face of the dispensary and a key part of creating an elevated, friendly, concierge-style experience for guests. The role is a dynamic blend of hospitality, customer service, and safety leadership, designed to enhance both the customer journey and team member experience. APS team members are active, professional, and approachable stewards of the company's culture, safety, and brand values.

Responsibilities

Greet all visitors with warmth and positivity; Manage check-in with professionalism and efficiency while upholding compliance standards; Provide basic concierge-level support, answering common questions and directing traffic; Serve as a visible, approachable, and responsive presence to deter incidents; Monitor store entry/exit and site perimeters to ensure safety, comfort, and compliance; De-escalate situations with empathy, tact, and clear communication; Support team members and store operations by escorting customers and visitors; Report and respond urgently to safety, security, or compliance incidents; Support emergency procedures and preparedness, including fire, evacuation, or weather response; Conduct visual inspections and checks per SOPs; Foster relationships and mutual trust with store teams, leadership, and customers; Share insights on guest interactions, safety concerns, and security risks; Support training of new APS team members; Other duties as assigned

Requirements

At least one year of customer-facing or concierge experience strongly preferred; Familiarity with POS systems and/or compliance technology preferred; Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service; Ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends; Must have reliable, responsible, and dependable attendance; Must pass all required background checks including state-specific cannabis employment requirements; Possess valid driver's license or state ID; Must be 21 years or older and meet all state-specific cannabis employment requirements; Must be and remain compliant with all legal or company regulations for working in the cannabis industry; Ability to remain alert and responsive during extended periods of time; Ability to move about the dispensary and remain stationary if required; Ability to converse and communicate with individuals and groups directly; Ability to operate point of sale system, computer, and office productivity software; Ability to move inventory and materials weighing up to 30 pounds independently; Comfortable standing or walking for extended periods, indoors and outdoors; Friendly, professional demeanor with excellent interpersonal skills; Ability to remain calm and empathetic in stressful situations; Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, and standard operating procedures; Ability to follow instructions and incorporate constructive criticism from managers; Ability to operate with professionalism and integrity, including handling confidential information and complying with HIPAA requirements

Nice to have

Familiarity with POS systems and/or compliance technology; Security, military, or law enforcement experience; At least one year of customer-facing or concierge experience