Assistant General Manager

Come grow with us at an amazing, unique, boutique Marriott Tribute Hotel in Raleigh! The Assistant General Manager (AGM) plays a crucial role in the overall success and smooth operation of the hotel. Working closely with the General Manager, the AGM is responsible for overseeing various aspects of hotel management, ensuring exceptional guest experiences, and supporting the achievement of financial and operational goals.

Responsibilities

Assist the General Manager in the day-to-day management of all hotel operations; Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others; Ensure adherence to hotel policies, procedures, and service standards; Foster a guest-centric culture by promoting excellent customer service and satisfaction; Address and resolve guest concerns and complaints promptly and effectively; Monitor and respond to online reviews and feedback to enhance the overall guest experience; Assist in budget planning and monitor financial performance against established goals; Help control operating expenses and manage budgets for each department; Participate in the recruitment, training, and development of staff; Conduct regular performance evaluations and provide constructive feedback; Foster a positive and inclusive work environment; Monitor and maintain quality standards throughout the hotel; Implement and enforce brand standards and ensure compliance with relevant regulations; Oversee maintenance and cleanliness of the hotel facilities; Coordinate with maintenance staff to ensure proper functioning of equipment and systems; Ensure the implementation and adherence to security and safety protocols; Collaborate with relevant authorities to address any security concerns; Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data

Requirements

Proven record as a successful leader as an Assistant General Manager, Front Office Manager, Director of Operations, or limited-service General Manager; At least 3-5 years of progressive hospitality experience in hotels; A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management; Hotel experience with a strong background in Front Desk Operation and Human Resources Leadership; Exceptional leadership, communication, problem-solving abilities, and critical thinking skills; The flexibility to adapt to varying shifts, including weekends and holidays; A commitment to maintaining a positive and organized work environment

Nice to have

Marriott brand experience preferred; Power of M knowledge is a plus

Benefits

Robust wage package; Excellent benefit plans; Matching 401K plan; Professional development; Generous bonuses; Travel perks; Opportunity to grow across a portfolio of 100 hotels representing all major brands