Assistant General Manager

Odeko is looking for an Assistant General Manager to join its growing team and be responsible for Operations. The role oversees the full scope of the overnight last-mile delivery operation, including warehouse and driver operations, safety, performance optimization, operational efficiency, and a commitment to a 95%+ delivery success quality rate.

Responsibilities

Oversee the full scope of the overnight last-mile delivery operation; Lead warehouse and driver operations; Ensure safety and optimize performance; Drive operational efficiency; Maintain a 95%+ delivery success quality rate; Create and maintain a strong safety culture that eliminates risks from the operation; Support, coach, and lead a large team of drivers, dispatch, and team leaders; Develop team leaders who can drive results in the business; Own all operational KPIs for assigned shift/workstreams, including delivery success rate, safety metrics, labor and productivity, and route efficiency; Use process and project management skills to deliver significant and measurable results; Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources teams to develop plans to meet business objectives; Partner with leadership on other shifts and workstreams to ensure seamless 24-hour operations; Stand in for the Site General Manager as needed; Perform all duties as identified by the General Manager and/or other leadership

Requirements

5+ years of experience in operations leadership; At least 2 years of direct report and performance management experience; Proven track record of delivering results against safety, compliance, and operational KPIs; Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays; Proven capacity to collect and assess complex data and use insights to formulate, propose, and deploy effective business solutions; Proficiency in operations management systems, routing software, and productivity tools; Strong understanding of last-mile delivery logistics

Nice to have

Strong financial acumen, with experience managing labor budgets and operational P&L elements; OSHA, DOT, or other relevant safety certifications; Lean, Six Sigma, or continuous improvement certifications; Bilingual (English/Spanish)

Benefits

Competitive compensation; Healthcare benefits; Opportunity for equity; Fast-paced environment and growth opportunities; Other perks (full list available upon request)