Assistant Manager (02900) - 407 E University Ave

We are seeking an enthusiastic and dedicated Assistant Manager to join our team at our location on 407 E University Ave in Urbana, United States. As an Assistant Manager, you will play a crucial role in ensuring smooth daily operations, delivering exceptional customer service, and supporting the store's success.

Responsibilities

Oversee daily store operations and ensure efficient workflow; Manage and motivate team members to maintain high performance standards; Handle customer inquiries and resolve issues promptly and professionally; Assist in training and developing new team members; Manage cash handling and financial transactions accurately; Maintain a clean and organized work environment; Implement and enforce company policies and procedures; Assist in inventory management and stock control; Collaborate with the store manager to achieve sales targets and improve store performance; Ensure compliance with food safety regulations and quality standards; Respond to and address customer feedback to improve overall satisfaction; Assist in creating staff schedules and managing employee hours

Requirements

Proven experience in customer service, preferably in the food service or retail industry; Strong leadership skills with the ability to motivate and manage a team; Excellent communication and interpersonal skills; Proficiency in cash handling and basic math skills; Ability to multitask and work efficiently in a fast-paced environment; Demonstrated problem-solving skills and decision-making abilities; Knowledge of food safety regulations and practices; Physical ability to lift up to 25 pounds and stand for extended periods; Flexibility to work various shifts, including evenings, weekends, and holidays; Proficiency in using point-of-sale systems and basic computer applications; High school diploma or equivalent; Food handler's certification or willingness to obtain one; Positive attitude and commitment to delivering exceptional customer experiences; Experience leading a team of 3 to 15 people; Clean driving record and the ability to pass a Motor Vehicle Record check; Access to a reliable insured vehicle and valid driver's license; Ability to be a role model with high standards; Willingness to work when the team needs you most, including weekends and holidays; At least 18 years old

Nice to have

Food service or retail industry experience; Additional education or training in business management

Benefits

Fun and flexible work environment; Flexible schedule; Valuable work experience