Assistant Manager - Retail Catering

We are seeking an experienced and professional Assistant Manager - Retail Catering to join BaxterStorey in London, United Kingdom. As Retail Manager, you will lead a dynamic retail operation, driving sales performance while maintaining exceptional customer service standards. You will be responsible for managing day-to-day retail activities, overseeing the team, and ensuring the smooth operation of all retail areas. The successful candidate will demonstrate strong leadership capabilities, a customer-focused approach, exceptional attention to detail, and the ability to motivate and develop their team to achieve organisational objectives.

Responsibilities

Lead a dynamic retail operation, driving sales performance while maintaining exceptional customer service standards; Manage day-to-day retail activities, overseeing the team, and ensuring the smooth operation of all retail areas; Provide clear direction, support, and motivation to achieve performance targets; Oversee daily retail operations, including opening and closing procedures, stock rotation, data analysis, sales reporting, and reconciliation; Manage inventory levels, conduct stock takes, and implement effective stock control systems to minimise wastage and shrinkage; Drive sales performance through visual merchandising, promotional activities, and customer engagement strategies; Maintain high standards of customer service, ensuring a welcoming and professional retail environment; Monitor and analyse sales data, identifying trends and opportunities to improve profitability; Ensure compliance with health and safety regulations, company policies, and food hygiene standards (where applicable); Conduct staff inductions, training, and appraisals to support team development and career progression; Manage budgets and control costs whilst maintaining service quality; Liaise with head office and other departments to ensure effective communication and operational alignment; Address customer complaints and concerns professionally, resolving issues to maintain customer satisfaction

Requirements

Proven experience in retail or hospitality management within a fast-paced, customer-focused environment; Strong leadership skills, with the ability to motivate, coach, and develop diverse teams; Solid understanding of retail operations, including purchasing, stock control, ordering accuracy, merchandising standards, product rotation, and sales forecasting; Confident in working with financial targets, analysing sales data, monitoring KPIs, and supporting budget management; Excellent organisational skills; Proficiency with POS systems, digital menus, and retail management platforms; Strong communication skills; Ability to identify opportunities to enhance the customer experience; Knowledge of health & safety, food safety, and due diligence procedures; Strong analytical mindset with the ability to interpret performance data and act decisively

Nice to have

Experience in contract catering or food retail environments; Visual merchandising expertise; Experience managing budgets and controlling operational costs; Problem-solving abilities and resilience in challenging situations; Experience with staff scheduling and workforce planning; Knowledge of promotional planning, pricing, menu development, and menu performance analysis

Benefits

28 Days holiday including bank holidays; Plus your birthday off; 3 volunteering days; 3 days grandparent leave; 24 weeks enhanced maternity leave; Secondary carer leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Apprenticeships opportunities for all experience levels; Pension and life insurance; Discounts available on our Perkbox app; high street shops, holidays & cinema; Wellbeing hub; Access to employee assistance programme; Cycle to work scheme