Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager's absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

Support the Store Manager in areas of sales, customer service, store appearance and store operations; Manage the store during the Store Manager's absence and/or when working opposing shifts; Lead store team members in servicing customers; Lead store team members in providing excellent customer service to retail and professional customers; Supervise customer service levels on the retail showroom; Ensure retail sales counter is adequately staffed during peak retail business hours; Assist in setting team member goals, providing feedback, coaching/mentoring team members, and ensuring training is current; Assist in the hiring process by recruiting, interviewing, evaluating candidates; Ensure telephone answered per company policy; Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed timely; Utilize electronic outside purchase order ledger for special orders and outside purchases; Ensure retail customer returns and exchanges are processed efficiently and refunds are accurate; Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store; Ensure Zipline messages communicated and Image Maker/merchandising tasks completed; Ensure team members comply with company policies, work schedules, and clock in/out; Perform store opening/closing duties including day end procedures, deposits, security, alarms, and delivery vehicles; Assist store manager in maintaining building, parking lot, signage, hardware, equipment, and vehicles; All other duties as assigned

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification

Nice to have

Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged to apply

Benefits

Competitive wages; Paid time off; Stock purchase plan; 401k with employer contributions starting day one; Medical, dental, and vision insurance; Optional flexible spending account (FSA); Team member health/wellbeing programs; Tuition educational assistance programs; Opportunities for career growth