Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

Lead the store team members in providing excellent customer service to retail and professional customers; Supervise the customer service levels on the retail showroom; Work with the store manager to ensure the retail sales counter is adequately staffed during peak retail business hours; Assist the store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training is current; Assist in the hiring process by completing recruiting tasks, scheduling/participating in interviews, evaluating candidates, and collaborating with management; Ensure telephone is answered according to company policy; Ensure buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed timely and customers are contacted; Utilize electronic outside purchase order ledger for special orders and outside purchases; Ensure retail customer returns and exchanges are processed efficiently and accurately; Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store; Ensure Zipline messages communicated and Image Maker and merchandising tasks delegated/completed; Ensure team members comply with company policies; Perform all store opening/closing duties including day end procedures, deposits, security, and building locking; Assist store manager in maintaining store building, parking lot, signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles; All other duties as assigned

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification

Nice to have

Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth