Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

Support Store Manager in areas of sales, customer service, store appearance and store operations; Manage the store during Store Manager's absence and/or opposing shifts; Lead store team members in providing excellent customer service; Supervise customer service levels on retail showroom; Ensure retail sales counter adequately staffed during peak hours; Assist store manager in setting team member goals, providing feedback, coaching/mentoring; Assist in hiring process including recruiting, interviews, evaluating candidates; Ensure phone answered per company policy; Ensure buy online/ship-to-store, hub/store transfers, and DC add orders processed timely; Utilize electronic outside purchase order ledger for special orders; Ensure retail returns/exchanges processed efficiently and refunds accurate; Ensure merchandise invoiced before leaving store; Ensure Zipline messages communicated and Image Maker/merchandising tasks completed; Ensure team members comply with company policies; Perform store opening/closing duties including day end procedures, deposits, and security; Assist store manager in maintaining store building, parking lot, signage, equipment, and vehicles

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification

Nice to have

Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged to apply

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth; Annual/quarterly performance bonuses or premiums may be paid