Assistant Store Manager (Sur La Table)

As an Assistant Store Manager at Sur La Table, you play a key role in the success of the store by assisting a high-performing retail team that inspires customers throughout every stage of their culinary experience. The Assistant Store Manager helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service.

Responsibilities

Supports recruitment, training, and ongoing development of a high-performing team; provides coaching and feedback to ensure outstanding customer experience; assists in development plans to support individual and team growth; represents Sur La Table's brand and culture by creating memorable, educational experiences; maintains expertise by staying current on products and engaging in training; ensures exceptional customer experience by leading a Guest Obsessed culture; addresses customer concerns and resolves issues; partners with General/Store Manager to exceed sales and financial goals; analyzes daily performance metrics and leads follow-ups; meets or exceeds monthly sales goals; assists with daily store operations and compliance; maintains accurate inventory levels and minimizes shrink; ensures store safety and cleanliness; maintains accuracy of associate records; adheres to wage and hour laws; models and ensures company policies and SOPs are followed

Requirements

Must be 21 years of age or older at the time of employment; 1-2 years of retail management experience; proven track record of achieving sales and motivating high performing sales teams while meeting operational goals; strong leadership skills with the ability to inspire, develop, and retain a high performing team; excellent communication, problem-solving, and decision-making abilities; passion for community engagement and providing exceptional customer experiences; ability to communicate verbally and work cooperatively with associates and customers; ability to remain standing for up to 5 hours at a time; ability to move about the store coaching and directing associates; ability to grab, reach, push, pull, bend, stoop, kneel, and crouch; ability to lift and/or move merchandise weighing up to 50 lbs; ability to ascend/descend ladders; ability to operate a computer, POS system, keyboards, merchandise scanners and mouse; workweeks expected between 36 and 40 hours with flexible schedule including nights, weekends, and holidays; regular and predictable attendance

Nice to have

Specialty or culinary retail environment; proficiency in Microsoft Office; retail management systems