Assistant Store Manager (Sur La Table)

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table. The Assistant Store Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or a Store Manager (SM) in the achievement of sales goals, store operations, and the staffing and performance management of all retail employees. The Assistant Store Manager reports to either a General Manager (GM) or Store Manager (SM).

Responsibilities

Models and holds employees accountable to customer service standards; Supports and/or delivers training for all employees; Ensures Sur La Table policies and standard operating procedures (SOPs) are communicated, maintained and followed; Supports the GM or SM in staffing the store according to retail census and seasonal business needs; Works as part of a team to achieve the store's sales plan; Supports sales driving initiatives, creates daily agendas and directs selling activities as Manager on Duty; Provides coaching and performance feedback to employees; May assist the GM or SM with formal performance reviews; Seeks opportunities to increase retail sales; Anticipates and solves problems, following up with the GM or SM; Ensures accuracy and integrity of employee information, including Time and Attendance records; Manages deliveries and inventory events, controls shrink and retail supply expenses; Maintains product knowledge; Ensures adherence to applicable wage and hour laws; Partners with GM or SM, HQ Retail Operations, Human Resources and other departments; Demonstrates strong verbal and written communication; Additional responsibilities as assigned by GM or SM

Requirements

1-2 years of progressively responsible retail management experience; Experience driving sales and motivating high performing sales teams; Experience training others and holding teams accountable; Proficient in POS Systems; Proficient with MS Office Suite (Outlook, Word and Excel); May require Food Handlers Permit or Food Manager Certification; Ability to communicate verbally and work cooperatively with employees and customers; Ability to lift and/or move merchandise weighing up to 35 lbs; Ability to work a varied schedule

Nice to have

Prior experience as a Sur La Table Store Floor Lead