Associate Staff Consultant(PRODUCT-OWNER)

Product Owner (Junior) role based in Shanghai, China, full-time. The Product Owner will own and evolve core hotel business systems across global properties, acting as the bridge between hotel operations, regional business stakeholders, and agile engineering teams, translating hospitality business needs into clear, prioritized product requirements. The role drives the roadmap, backlog, and value delivery for systems that power daily hotel operations, guest experiences, and revenue performance.

Responsibilities

Define, communicate, and execute the product vision, strategy, and multi-year roadmap for hotel business systems; Collaborate with hotel operations leaders, regional directors, finance, revenue management, and IT stakeholders to align on OKRs and ensure roadmap transparency; Evaluate market trends, emerging hospitality tech, and competitor offerings to drive product innovation; Own, groom, and prioritize the product backlog; Translate hotel business needs into user stories, acceptance criteria, use cases, and workflow diagrams; Maintain backlog hygiene and align sprint priorities with team capacity; Lead agile ceremonies (sprint planning, backlog refinement, daily standups, sprint review, retrospective); Partner with engineering, UX/UI, QA, DevOps, and third-party vendors (e.g., Opera, Oracle); Validate UAT, sign off on production releases, and coordinate post-launch support; Manage dependencies across global teams and interconnected systems (PMS, CRM, Loyalty, Finance); Serve as primary business contact for hotel operations and corporate stakeholders; Gather feedback from hotel staff and guests and drive data-driven prioritization; Ensure system changes comply with global security, data privacy (GDPR, CCPA), and brand standards; Collaborate with QA to define test scenarios, validate integrations, and resolve defects

Requirements

Bachelor's degree in Computer Science, Information Systems, Business Administration, Hospitality Management, or a related field, or equivalent professional experience; 5+ years of progressive experience as a Product Owner/Product Manager delivering enterprise software; Proven track record managing hotel business systems (PMS, POS, CRM, loyalty, back-office) or similar property management platforms; Deep hands-on experience with Agile/Scrum methodologies and tools (Jira, Confluence, Trello); Strong understanding of system integrations, APIs, cloud platforms (AWS/AliCloud), and enterprise software delivery lifecycles; Excellent stakeholder management skills with the ability to influence and align cross-functional, global teams; Exceptional written and verbal English communication skills; Fluent Mandarin is required; Ability to translate complex business requirements into technical specifications and user stories with precise acceptance criteria; Strong analytical, problem-solving, and prioritization skills; Guest-obsessed mindset with a focus on operational efficiency and user experience; Proficient in Microsoft Office, Jira, Confluence, and product analytics/BI tools (e.g., Tableau, Power BI)

Nice to have

CSPO (Certified Scrum Product Owner) or equivalent Agile certification; Direct experience with Opera Cloud, Oracle EPM/PPM solutions; Experience working in global, matrixed organizations with remote and cross-regional teams; Knowledge of hospitality industry standards (e.g., PCI DSS, data privacy regulations, hotel operational workflows); Other PO certifications (CPO, CSPO, PSPO)