Automated Operations Engineer

As a Graduate Automated Operations Engineer, you will combine network expertise, analytical thinking, customer-service orientation, and organizational skills to ensure our networks operate smoothly and efficiently. This opportunity is ideal for fresh graduates with a technical degree and strong English communication skills. You will join the program on a 12-month contract and work in a rotational shift model, gaining hands-on experience across different operational areas. The role is based in Riyadh.

Responsibilities

Learn how to monitor a live mobile network 24/7, ensuring issues are identified and resolved promptly to avoid service disruption, including critical services such as emergency calls, while working in rotational shifts within the Network Operations Center (NOC); Coordinate, support, manage, and execute 1st Level proactive and reactive maintenance activities to ensure services remain continuously available and meet Service Level Agreement (SLA) performance standards; Open and manage customer trouble tickets and process service orders using various operational systems and tools; Initiate and support the investigation of incidents through trend analysis of end-user performance and network faults, enabling early identification of potential customer issues; Actively participate in the development and implementation of new solutions to meet evolving customer requirements

Requirements

Bachelor's degree in Engineering (Telecommunications, Electrical, Software, or a related technical field); Understanding of telecommunication networks and network elements, or a strong passion for technology and 5G; Proficiency in English (spoken and written); Strong analytical and technical thinking skills; Ability to react quickly and communicate clearly and openly; Demonstrated problem-solving skills, curiosity, ambition, and perseverance; Willingness to collaborate, support others, and work as part of a team; Availability to work in rotational shifts, including day and night shifts