Automotive Service Advisor / Writer | Up To $75K & Weekends Off | Gilbert SanTan on Pecos Rd

Job Title

Automotive Service Advisor / Writer

Location

1245 E. Pecos Rd, Gilbert, AZ 85295

Job Overview

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Physical Requirements

The physical demands described here are representative of those that must be met by an Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:

Responsibilities

Greet every customer with hospitality and the highest level of respect; Present the best solution to properly repair the customer’s vehicle. Educate them via technician recommendations and findings through digital inspections in a way that is easy for them to understand; Consistently and effectively sell our services without jeopardizing honesty and integrity; Research, order, and track parts for vehicle repairs.; Communicate effectively with technicians on all aspects of the service being provided to the customer; Always maintain a positive attitude and team atmosphere; Communicate on the phone in a clear, professional manner; Build long-term relationships between the store, yourself, and the customer; Direct, coordinate, and participate in customer service activities as dictated by the customer's needs and shop workload.; Ensure all repairs are performed to proper specifications; Shuttle customers as needed; Assist other employees as needed; Other duties may be assigned

Requirements

Current driver’s licenses; Driving record acceptable to our current insurance carrier; Proficiency in Windows based computer software and automotive store applications; Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role; ASE certification in service management or equivalent experience; Supervisory or management experience; High school diploma or GED; Associates degree or undergraduate degree; Being on your feet for the majority of the workday (standing, walking, etc); Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm; Occasionally lifting and carrying objects over 50 lbs.; Driving manual transmission vehicles; Keeping a brisk work pace in a high-volume environment; Using a keyboard and mouse several times daily; Using a standard handset phone several times daily

Benefits

Up To $75K Annually for Highly Qualified Candidates; Closed Every Weekend To Spend Time With Family & Friends; Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar; Paid Vacation & Paid Holidays; Healthcare Benefits Available; Matching Retirement Plans; Employee Appreciation Events; On-Going Training & Career Advancement; Locally Owned and Operated; Continuous Training Available Through The CBA Flywheel Learning System