AZ - Inside Sales Representative - Industrial Distribution - Tempe, AZ

Ryan Herco Flow Solutions, a SunSource company, is a leading distributor of fluid control systems, fluid filtration systems, fluid handling products, micro-electronics, and general industrial supply. We sell to a broad base of customers in industries such as electronic component and equipment manufacturers, chemical manufacturers, water & waste treatment, metal finishing, pollution control and life sciences companies.

Responsibilities

Provides excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures; Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers; Writes bids and quotations when appropriate and performs follow-up procedures; Documents all customer contact and sales activities in the ACS system; Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers; Supports Outside Sales in implementing sales and marketing plan; Keeps current on Ryan Herco Flow Solutions products; Attends product and sales training meetings as required; Updates and maintains database

Requirements

2+ years of proven sales and/or customer service experience; Addresses customer concerns, demonstrates empathy, and consistently moves the customer towards commitment; Excellent people skills. Interacts effectively and works productively with a wide range of people; Organized and detail-oriented; Fast learner with the ability to grasp new concepts; Persuasive, amiable, self-motived, and goal oriented; Excellent written and oral communication skills; MS Office (i.e. Word, Excel) savvy; Must be able to type 40 WPM