Business Process Manager

A Business Process Manager position is available with the City of Fort Worth Police Department's Technology Services Section. This position oversees technology planning, management, and administration; supervises staff; and supports the department's strategic goals through technology adoption and improved business processes. The role provides technology services and support to more than 2,300 employees, approximately 40 facilities, and over 100 applications and systems, working closely with personnel across the department to enhance operational efficiency, public safety, officer safety, and transparency. Traveling throughout the Dallas/Fort Worth metroplex is required.

Responsibilities

Oversee day-to-day operations of the Technology Services Section and Police Department's information technology-related systems; Assist in inventory management, support, and replacement schedule of Police Department computer equipment; Work to provide proactive support to internal and external customers; Work various hours, as needed, in support of the Department's 24/7 operations; Ensure compliance of police information systems with regulations such as CJIS, Homeland Security & HIPAA; Assist in maintaining liaison role between the Police Department and the IT Solutions Department; Manage applicable requests for technology services and other IT-related requests, and document work in applicable service management systems; Interact with all levels of employees in the organization, from peers to the most senior leadership, and provide exceptional, customer-focused service; Assist with special projects and perform additional duties as assigned; Assist with management, execution, and renewal of over 100 Police information-technology related contracts and serve as Contract Manager for applicable Police Department technology-related contracts; Work with the department's Program Support Division Manager to manage the department's information technology operating and capital budgets; Serve on various committees and advisory boards and play a key role in planning and executing plans, such as the 5-Year Strategic Plan

Requirements

Bachelor's Degree from an accredited college or university with major course work in Business Analytics, Management Information Systems, Business or a related business process field; Five (5) years of increasing responsible experience in communications, security and/or computer operations, plus two (2) years of administrative and supervisory responsibility; Applicants must pass a CJIS fingerprint-based background check and maintain CJIS eligibility

Nice to have

Two (2) years in a supervisory capacity; Experience with supporting public safety systems, such as Records Management System (RMS) and Computer Aided Dispatch (CAD) software; Knowledge and experience with Microsoft SQL Server and Oracle databases, T-SQL and P-SQL; SQL Server Reporting Services and PowerBI; Strong interpersonal and excellent communications skills

Benefits

11 Paid Holidays; Medical; Dental; Vision; Paid Time Off; Pension Plan; Professional Development Opportunities