Business Solutions Partner - Enterprise AI

6sense is seeking an Enterprise AI Business Solutions Partner to help transform how business functions leverage AI, automation, and enterprise technology to achieve their goals. This role sits at the intersection of business consulting, AI solution design, automation engineering, and value realization. You will partner with teams across Go-to-Market, Customer Success, Support, Legal, Finance, and Partner Operations to identify opportunities where AI and automation can simplify work, improve user experiences, reduce costs, and accelerate business outcomes. This is a growth role within a new Enterprise AI career track. You will work under the guidance of the Lead Enterprise AI Business Solutions Engineer and will be measured on business outcomes, including adoption, productivity gains, automation impact, cost avoidance, and process improvements.

Responsibilities

Build and maintain the AI and tool inventory for the assigned function; Find where AI features already paid for are unused, duplicated or overlapping, and document findings; Track renewal dates and flag contracts at least 120 days before the notice date; Run discovery interviews and working sessions with stakeholders; Map current processes and estimate time spent, people involved and frequency; Prepare inputs for build-vs-buy analysis and contribute to three-year business cases; Agree baselines with business owners and record their sign-off; Recommend which candidates to pursue first; Build prototypes and simple agents with Claude and Copilot; Write build-ready context for Enterprise AI Engineers; Help define evaluation criteria, guardrails, human-in-the-loop checkpoints and escalation paths; Design the process around AI and set realistic expectations with non-technical teams; Serve as the named Business Solutions Partner and point of contact for intake, priorities and status; Translate business needs into buildable stories and acceptance criteria; Escalate misalignment, scope drift and risk early; Configure and deliver declarative Salesforce solutions (flows, validation rules, record types, page layouts, permission sets, reports and dashboards); Understand Apex, integrations and data model implications; Own UAT for the function and support release sign-off; Maintain accurate process and solution documentation; Track adoption of shipped solutions and report hours returned and spend avoided using agreed baselines; Contribute to team standards for the inventory, business case template and requirements

Requirements

2–4 years of relevant experience as a business analyst, business solution partner, business systems analyst, Salesforce administrator or operations analyst supporting business stakeholders, preferably at a SaaS company; Hands-on Salesforce administration experience (Sales Cloud and/or Service Cloud), including Flow Builder, validation rules, permission sets and reporting; Salesforce Certified Administrator, or obtained within the first six months in the role; Daily, practical use of AI tools such as Claude, Copilot or similar, with solid prompt design and an understanding of their limits; Strong spreadsheet and data fluency: cleaning data, building summaries and sizing a problem; Process mapping and structured interviewing skills; Clear written and spoken English; able to present findings to U.S.-based stakeholders; Must be located in Costa Rica and able to maintain consistent working overlap with U.S. business hours

Nice to have

Experience putting an AI or automation solution into a live business process, even a small one, and measuring the result; Familiarity with GTM processes (lead to cash, pipeline, forecasting) or Support operations (case management, routing, knowledge), or with Finance, Legal or Partner operations; Basic financial literacy: reading a vendor cost, comparing build and run cost, and calculating a payback period; Exposure to SQL, APIs or low-code tools; interest in using Claude Code under guidance; Salesforce Certified Advanced Administrator, Business Analyst or Agentforce Specialist; Experience in an Agile team; familiarity with Jira, Asana or similar; Bilingual English/Spanish; Curiosity and a bias to build and test, not just to document; Honesty about what is validated and what is an estimate; Comfort with change

Benefits

Health coverage; paid parental leave; generous paid time-off and holidays; quarterly self-care days off; stock options; equipment and support to work at home or in one of the offices; access to LinkedIn Learning platform; learning and development initiatives; quarterly wellness education sessions; wellness days and ERG-hosted events