Call Center Agent

At Entertainment Travel Associates , we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Summary

We are seeking a friendly and motivated Call Center Agent to assist customers, respond to inquiries, and provide professional support by phone. This role is ideal for someone who enjoys communicating with people, identifying customer needs, answering questions, and developing strong customer service and professional skills.

Responsibilities

Respond to incoming customer calls in a friendly and professional manner.; Listen carefully to customers and identify their needs.; Provide accurate and helpful information based on customer inquiries.; Assist customers with routine questions and service requests.; Recommend appropriate products or services based on customer needs.; Follow up with customers when additional assistance is required.; Support customer satisfaction and relationship-building initiatives.; Assist with customer outreach and lead generation activities.; Maintain organized records of customer interactions and follow-ups.; Communicate customer feedback and recurring concerns to appropriate team members.; Escalate customer issues when additional assistance is needed.; Collaborate with colleagues to achieve customer service and performance goals.; Participate in ongoing training and professional development.

Requirements

High school diploma or equivalent required.; Strong verbal communication and active listening skills.; Friendly, patient, and professional demeanor.; Customer-focused attitude.; Comfortable communicating with customers by phone.; Strong problem-solving abilities.; Good organizational and multitasking skills.; Reliable, adaptable, and motivated to learn.; Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

Paid training; Career advancement opportunities; Professional development programs; Supportive team environment; Hands-on customer service experience; Performance-based growth opportunities; Employee recognition programs; Ongoing mentorship and coaching