Client Lead (Parental Leave Cover)

Wavemaker UK is looking for an ambitious Client Lead to join our Client Leadership Community — the voice of our clients in the agency. As the voice of the client across the agency, we’re focused on ensuring our clients have their best agency experience during their time with Wavemaker. We’re looking for someone who can inspire clients and teams to create unrivalled work, help define the ways of working across the agency that deliver the best client experiences and in turn grow our relationships with existing and potential new clients.

Responsibilities

Lead the client for the output from the agency, both in terms of RTB and BAU activity; Understand all the elements of a client’s business and how we can support their growth; Have full knowledge of the overall plan and support internal teams and client as required in its delivery; Ensure teams collaborate and champion unrivalled work for our clients; Have strong commercial knowledge and ensure all financial interactions with the client (PO’s etc.) are smooth and accurate; Stretch yourself beyond the safe and be a part of agency growth through new business; Be the active voice of the client in the agency, working with all specialists in the matrix to ensure the team delivers against the brief and scope of work; Look to make our latest delivery better than the last, challenging the norm; Have a full understanding of the SOW for every client and how Wavemaker can add value through specialist services; Understand core client KPIs and look for opportunities for Wavemaker to support and deliver against them; Have full knowledge of all deliverables within a SOW and profitability; Have full oversight of all financial elements of the client relationship and resolve problems; Maintain a strong working relationship with the agency’s commercial team; Take full control and responsibility for accurate forecasting, meeting all internal deadlines; Be an active participant in new business pitches; Take responsibility for smaller scale pitches and help develop appropriate operating models

Requirements

Client Leadership experience; Problem solving; Building and maintaining stakeholder relationships; Effective communication; Right to work in the UK

Benefits

Competitive medical, group retirement plans, vision, and dental insurance; Significant paid time off; Preferential partner discounts; Employee mental health awareness days; Hybrid approach