Client Solutions Manager - TikTok

About Aleph

Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy.

About the Role

The Client Solutions team is responsible for campaign execution and success, working closely with the Client Partner team to deliver a first-class service to clients. The team works with the top media agencies (agencias de medios) and brands across LATAM to educate and inform them about the exciting evolution of this platform and Aleph.

The Client Solutions Manager, in partnership with the Client Partner and in collaboration with the Brand Strategist, is responsible for ensuring the successful design and delivery of all assigned campaign strategies, including original content, custom-built, high-impact, and targeted media.

We use Lever, our recruitment management platform, which includes AI-powered features that may assist our hiring team in reviewing applications, analyzing CVs, and identifying relevant qualifications. These tools support, but do not replace, human judgement. All hiring decisions are made by people. For more information about how your personal data is processed, including your rights in relation to AI-assisted processing, please see our Candidate Privacy Policy or contact us at privacy@alephdigital.com .

“Share our similarities, celebrate our differences.” – M. Scott Peck

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Responsibilities

Participate in strategic planning with sales to grow or generate new business opportunities.; Act as a consultant for top key accounts.; Be the point of contact (POC) for clients to deliver campaign management and reporting on time. Provide actionable insights to clients and sales, with quantitative and qualitative analysis of campaign performance drivers (products, budget, costs, and creative efficiency metrics against defined KPIs) and delivery.; Ensure that SLAs are respected to become first-class in client service.; On the performance side, optimize accounts to increase spend. On the reservation side, manage the project through to success.; Drive education on products and company updates, and share company best practices relevant to the business of clients or agencies.; Work and collaborate with a diverse group of internal cross-functional teams, and support the team in identifying, creating, and implementing creative ad solutions grounded in achieving measurable business results for client partners.; Be the premium contact for the Sales team.; Aid the team in educating clients and agencies on product solutions and best practices, and ultimately help grow existing business and manage relationships with key clients and agency partners (media, creative, and marketing partners).; Maximize ROI for brand campaigns through optimization and upsell recommendations supported by client-facing reports.; Manage large customer relationships and work through conflict, guiding groups toward collective business decisions.; Provide feedback to product and tools teams to help scale the advertising platform.; Organize and manage account information, assets, data, and reports.; Keep accurate records of all pending and active campaign plans, and help maintain the campaign schedule and the availability of ad placements.; Work with the product and campaign execution teams to ensure ad specifications and rates are accurate, and take responsibility for campaign reporting and optimization.

Requirements

At least 3 years of experience in client relationship management and digital media.; Bachelor’s degree in Advertising, Marketing, Business, or Tech.; Deep understanding of the digital landscape and a passion for social media.; Intimate familiarity with online media planning, design, and art control of advertising pieces.; Experience managing campaigns across digital platforms and ad tech products.; Strong communication and people skills (working directly with clients).; Detail-oriented, with exceptional organizational skills.; Aptitude, creativity, and a preference for working in collaborative teams and across business units.; Strong time management and problem-solving skills.; Ability to multitask under challenging deadlines while staying focused on details.; Fluency in English and Spanish.

Benefits

Impact: Own campaign execution and success for TikTok clients, working with top agencies and brands across LATAM to deliver measurable business results.; Growth: Aleph gives its internal talent room to learn, take on bigger scope, and grow together across a global organization.; Team culture: Join a place of many cultures, perspectives, and talents, where people support each other and communication and partnership come first.; Market context: Work in an industry that changes constantly, where curiosity keeps you learning and new opportunities are always opening up.; Flexibility: A hybrid setup (2 days per week in the Quito office) that balances collaboration and focus time.