Client Success Executive (m/f/d)

We are hiring a Client Success Executive to join our Sales team in Berlin! Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle. Ensure valuable relationships with HR contacts, develop growth strategies, and collaborate with cross-functional teams to increase user engagement and deliver client and company goals.

Responsibilities

Own client relationships for a portfolio of large accounts after the point-of-sale throughout the client life cycle, including leading all client meetings/communications virtually and in person; Ensure a trusting and valuable relationship with your HR contacts by sharing our mission to improve employee health, engagement, and happiness; Understand clients’ objectives and deliver solutions by developing client-specific growth strategies; Drive initial client launch as well as ongoing, strategic relaunch and awareness events, partner with the Wellhub Wellbeing Engagement Team to assist in end-to-end implementation; Present & implement best practice workflows to the client as well as review member growth rates, suggest member growth strategies, and provide relevant Wellhhub updates; Collaborate closely with the Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development teams to develop member growth strategies and deliver on client and company goals; Analyze client data, share findings, and develop tailored communication and awareness strategies to increase user engagement to better defeat inactivity; Own the commercial agenda for the clients in your portfolio, including renewing, expanding, and renegotiating contracts on an annual basis; Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

An accomplished individual with experience managing client relationships in a client-facing position; A dynamic person with the ability to collaborate with cross-functional teams, work in a team environment, and solve problems creatively and efficiently; An excellent communicator, with superior customer service to internal and external clients; Detail-oriented with a deep understanding of managing multiple clients/projects concurrently; Fluent in monitoring data, analyzing reports, and leveraging results; Able to analyze and improve current job processes/protocols and anticipate/manage change in a quick-moving global business environment; You are an excellent communicator both verbally and written, in German and English; Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Benefits

Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more; Flexible work options with hybrid and remote possibilities, one-time home office setup reimbursement, and monthly work allowance; Flexible schedule defined with leaders based on time zones, team needs, and personal routines; 30 days paid holiday per year in addition to annual holidays, including an extra holiday on your birthday; 100% paid parental leave to all new parents, with extended leave and ramp-back period for parents giving birth; Career growth opportunities through platforms, interactive sessions, and personalized development roadmap; Collaborative and inclusive culture with a focus on wellbeing and belonging