Client Success Manager - Academia (m/f/x)

At Statista, we're all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions. Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. As part of the Client Success team, you will manage your own portfolio of academic and public-sector clients across EMEA together with a Sales Manager. In times of change, reliable data becomes increasingly important. You will help clients navigate these changes as a strategic advisor, demonstrating the value Statista brings to teaching, learning, and research.

Responsibilities

Manage your own portfolio of academic and public-sector clients across EMEA together with a Sales Manager; Act as a strategic advisor to help clients navigate changes and demonstrate the value Statista brings to teaching, learning, and research; Find creative ways to engage universities and public-sector organizations and understand their evolving needs; Help clients get lasting value from Statista products; Identify opportunities to grow existing accounts and keep a clear focus on portfolio revenue targets; Develop strategies with the Sales Manager that strengthen client relationships and support long-term growth

Requirements

University degree in social sciences, business management, or a related field (bachelor's or master's level); More than 3 years of experience in B2B client relationship management, ideally in the education and/or public sector; Excellent English skills; Confidence in public speaking and delivering engaging workshops, trainings and presentations; Hands-on mindset and ability to work independently, proactively, and take ownership; Strong team spirit and enthusiasm for working in an international environment; Affinity for AI and workflow optimisation through new tools; Strong MS Office skills

Nice to have

Knowledge of French or Italian; Experience with Salesforce

Benefits

Work from abroad up to 30 calendar days a year; Hybrid work and flex-time; International team and social events; Subsidized urban mobility and access to fitness and wellness options; Free access to Langdock and all its functionalities; Career & training opportunities; Attractive locations and modern offices; Mental health support with OpenUp