Clinic Manager

American Family Care (AFC) is on a mission to provide the Right Care, Right Now. As a leader in accessible, walk-in urgent care, AFC is redefining patient-first healthcare in communities across the country. As an Urgent Care Clinic Manager, you'll be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. You'll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management, you'll have full ownership of your center's performance. Work environment: Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed.

Responsibilities

Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence; Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use; Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence; Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols; Handle recruiting, onboarding, scheduling, payroll, and performance management; Serve as the primary liaison with regional leadership and communicate performance data and improvement plans; Oversee clinic finances, including budget control and P&L tracking; Jump in as needed to support on the floor, especially during peak hours

Requirements

3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care; Strong leadership background - able to coach, inspire, and retain high-performing teams; Proficient in scheduling and payroll systems; Solid understanding of healthcare administration, compliance, and budget management; Excellent communicator with strong emotional intelligence and decision-making skills

Nice to have

Clinical experience or Medical Assistant certification; EMR experience (especially Experity) highly preferred

Benefits

A mission-driven culture centered around patient care and access; Nationally recognized brand with growth opportunities across markets; High-impact role with autonomy and daily variety; Ongoing training and leadership development; Competitive compensation and benefits