Collector with German and English

As a Collections Specialist, you will perform any task related to maximizing collections and minimizing bad debt risk.

Responsibilities

Reviewing open accounts for collection efforts; Conduct collection calls to collect Accounts Receivables; Mail correspondence to customers to encourage payment of overdue receivables; Negotiate customer disputes to resolution and documents root cause; Develop relationships with internal/external customers; Maintain accurate collection files; Identify issues attributing to account delinquency and discuss them with the Credit Manager; Review and monitor assigned accounts and all applicable collection reports; Provide timely follow-up on payment arrangements; Participate in process improvement projects, and support other management directives as prescribed

Requirements

Be native in French, high level of German and English; Effective business writing and professional communication skills; Demonstrated effective customer service skills, preferably 1-2 years' experience in collections, including interaction with a large customer base; Strong communication, problem solving and analytical skills; Accounts Receivable knowledge/experience is a plus; Detail oriented; Knowledge of bank products/payment methods including Letters of Credit, bank guarantees, direct debits, credit cards, Bill of Exchange, Drafts, RIBA, Checks; Assertive and able to negotiate with business sales reps and interface with senior management; Self-starter, able to work individually

Nice to have

Accounts Receivable knowledge/experience; Detail oriented; Self-starter, able to work individually