Communication Representative

Our Communication team is a small team who work various shifts that run a 24/7 operation. In this position you will be responsible for answering calls that come to any of the Banner facilities, these calls can be from patients, patients family members, external vendors, internal teams (security, facility management). In addition you will coordinate and process all codes, emergencies and responses. Shift details: Fulltime | 40 Hours/Week. Shift times available: Hours: 7a-3:30p, rotating working every other weekend. Work Shift: Day.

Responsibilities

Answer calls coming to any Banner facility from patients, patient family members, external vendors and internal teams (security, facility management); Coordinate and process all codes, emergencies and responses; Respond to, process and document code arrests, traumas, fire alarms, emergencies and disasters following established policies and procedures; Process a high volume of incoming, outgoing and interdepartmental calls, including alphanumeric paging, overhead paging and after-hours on-call requests; Function as an answering service for on-call groups/physicians by documenting information, contacting on-call personnel and relaying time-critical information; Maintain accurate on-call documentation on appropriate log sheets; Identify opportunities to improve processes and enhance database information and present recommendations to management; Work closely with departments, staff and customers across several facilities

Requirements

High school diploma/GED or equivalent working knowledge; Reading, writing and math skills; Good oral and written communication skills; Listening skills to interact pleasantly and calmly with incoming callers; Basic computer skills, including familiarity with computer keyboards; Ability to prioritize and make sound decisions following established department policies, procedures and standards; Ability to multi-task in a fast-paced environment with frequent interruptions; Ability to learn and apply department procedures to react quickly to emergency situations and process calls within defined standards; Ability to work cohesively in a team environment; Experience in customer service, in person or over the phone

Nice to have

Previous experience handling high volume calls as a Switchboard Operator, Front Desk Receptionist or Scheduler in healthcare (highly preferred); Experience working overnights (helpful); Previous telephone/customer service experience (highly desirable); Additional related education and/or experience