Community Manager - Exterminauts | Gestionnaire de communauté Senior·e - Exterminauts

As a Senior Community Manager on 7 Days to Die, you will play a key role in shaping and growing a long-term live service community for an established and ambitious title. You will define community and social strategies, build meaningful relationships with players and creators, and act as a vital bridge between the community and the development team. Your work will directly influence player trust, engagement, and the future evolution of the game. The role is part of Behaviour Interactive, headquartered in Montreal, in collaboration with The Fun Pimps.

Responsibilities

Publisher Alignment: Partner closely with the external publishing team to align community roadmaps, marketing beats, PR strategies, and launch windows; Strategy & Roadmap: Develop and execute long-term community strategies and event calendars that meet both studio goals and publisher milestones; Player Advocacy & Reporting: Act as the voice of the community to internal stakeholders, distilling complex player sentiment and feedback into actionable data for both developers and the publisher; Authentic & Transparent Communication: Act as the voice of the development team and the game to the community, clearly translating patch notes, design decisions, roadmap adjustments, and studio values into engaging, transparent, and player-friendly messaging; Crisis Management & Moderation: Monitor player sentiment, manage live-service escalations, enforce community guidelines, and co-ordinate with the publisher for sensitive messaging and service outages; Data & Analytics: Track, analyze, and report on KPIs such as engagement rate, active user growth, and sentiment to both studio leadership and publisher stakeholders

Requirements

Significant experience managing communities for live-service games, with a strong understanding of player sentiment, engagement, and ongoing content support; Proven ability to build and execute community strategies that align with business objectives, development priorities, and publisher goals; Exceptional written and verbal communication skills, with the ability to translate complex, nuanced topics into clear, transparent, and engaging player messaging; Experience collaborating with external publishers and cross-functional teams, including Marketing, PR, Production, and Design; Strong analytical and reporting skills, with experience leveraging community feedback, sentiment analysis, and KPIs to drive decision-making; A proactive, player-first mindset with a passion for fostering trust, representing player needs, and helping to shape the success of a new IP