Control Tower Supervisor

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Hours: 40 hours per week

Reporting to the Operations Manager, you will play a key role in driving the effective use, performance and continuous improvement of our Warehouse Management Systems (WMS). You will lead a team responsible for supporting day-to-day warehouse operations through effective system management, workflow coordination and operational control.

This is a hands-on leadership role where you’ll be at the heart of the operation solving problems, improving processes, supporting your people, and making sure everything runs smoothly and efficiently.

Responsibilities

Lead and develop your team , ensuring they have the skills, knowledge and support required to effectively manage and utilise warehouse management systems.; Oversee WMS activity and performance , ensuring system processes accurately support the day-to-day running of warehouse operations.; Manage and coordinate system workflows , including the allocation and monitoring of work orders, tasks and operational activities through SAP.; Act as the first point of contact for WMS issues , investigating system errors, process failures and technical queries, ensuring timely resolution or escalation to relevant IT and support teams.; Drive system and process improvements , identifying inefficiencies, recommending solutions and implementing changes to improve warehouse performance.; Monitor system compliance and operational SLAs , ensuring warehouse activities are completed accurately, efficiently and within agreed service levels.; Analyse WMS data and operational reports , identifying trends, performance gaps and opportunities to improve productivity, accuracy and service delivery.; Support system changes and implementations , including testing, process validation, user adoption and ensuring operational teams understand new functionality and processes.; Work collaboratively with IT, systems support and operational stakeholders to resolve issues, improve system functionality and ensure WMS capability aligns with business needs.; Support resource and capacity planning , ensuring appropriate staffing, system access and operational infrastructure are in place to meet business demands.; Maintain data accuracy and process integrity , ensuring system transactions, stock movements and operational records are completed correctly.; Take responsibility for people management , including coaching, performance management, training, development and day-to-day team support.

Requirements

Experience of working with computerised systems; Experience and understanding of working in a temperature-controlled environment an advantage; Able to demonstrate reliability, good time management and organisation skills; Good written and verbal communication.; Good numerical skills and record keeping skills.; Able to demonstrate excellent attention to detail.; Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.; Strong customer focus.