CS Lead, Vietnam Consumer Insights & Brand

You will be at the forefront of driving us into a next-generation consumer insights business focusing on how we leverage passive measurement and cutting edge analytics. You will be working with Vietnam's biggest and best manufacturers, retailers and service providers to implement our 'experience' strategy. You will work across brand, customer experience and shopper to get a full 360° view of the consumer with a focus on analytics that will show you the future instead of looking in the rear-view mirror.

Responsibilities

Leading the Vietnam Consumer Insights team within the NielsenIQ Vietnam Leadership team; Promoting, developing, growing and delivering best-in-class analytics and laying foundations for future business growth; Identifying and driving new business to answer clients' business needs; Leading the transformation to a Next Generation Consumer Insights business; Acting as a true consultant for clients and finding opportunities to help them grow their business; Driving client satisfaction through insights and actionable recommendations during presentations or business reviews; Providing value-added analyses and responses to special requests; Building and maintaining ongoing relationships with key persons within clients' organisations

Requirements

10+ years of experience in research and analytics with working consumer insights knowledge; An experienced and professional leader who is willing to roll up your sleeves with a fun and energetic team; Awareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience, Shopper solutions and Qualitative etc.; Excellent attention to detail and strong written and verbal communication skills; Self-motivated, adaptable, and proactive; Strong commercial acumen and business development skills

Benefits

Flexible working environment; Volunteer time off; LinkedIn Learning; Employee-Assistance-Program (EAP)