Customer Experience Associate

The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned. This position currently has no supervisory responsibilities.

Responsibilities

Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner; Operates front end scanning equipment and cash register and performs related check out procedures, including bagging merchandise and placing merchandise in customer's cart; Maintains accuracy during transactions, ensuring customers are charged for all items and funds (cash, checks, electronic payment, coupons) are collected correctly; Maintains security measures and cash drawer accounting procedures, avoiding overages and/or shortages; Follows store and legal guidelines regarding sale of tobacco and alcohol; Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions; Responsible for general sanitation in the department and follows cleaning schedules and guidelines to meet health and OSHA requirements; Disposes of trash properly; Cooperates with co-workers and supervisors to ensure smooth department and store operation; Continuously improves job performance; Uses all company-provided Personal Protective Equipment (PPE); May assist in other departments as needed

Requirements

Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED); No prior experience required; Ability to perform each essential duty satisfactorily with or without an accommodation