Customer Experience Coordinator with Spanish

• Coordinating pre- and post-sales activities within the order management process,
• Building and maintaining long-term relationships with business customers,
• Ensuring timely delivery of products and services according to customer expectations,
• Monitoring customer satisfaction levels and responding to their ongoing needs,
• Solving arising issues and managing complaints in a professional manner,
• Collaborating closely with internal teams across the organization (e.g., Order Management, Supply Chain),
• Identifying improvement opportunities and proposing solutions to increase process efficiency,
• Representing the organization in a professional and values-driven way.

• Proficiency in English and Spanish, enabling smooth communication,
• Previous experience in a customer service-related position is welcome, though not mandatory,
• Excellent interpersonal and communication skills,
• Strong organizational abilities and the capacity to prioritize tasks effectively,
• Good command of MS Office tools.

• Stable employment based on an employment contract within an international working environment,
• Work in a hybrid model,
• Opportunities for further professional growth and development,
• Access to internal and external training programs,
• Private medical care and life insurance,
• Additional benefits such as a sports card, Smart Lunch, and wellbeing initiatives.

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.