Customer Onboarding Manager - (Implementation Project Manager) - Brazil

As a Customer Onboarding Manager, you will be responsible for driving the onboarding process, ensuring successful and timely outcomes for new clients. Your role is crucial in accelerating Time to Value and ensuring customer retention by helping clients fully integrate and realize the value of Insider's platform. You will collaborate closely with internal technical resources to empower and train customers on how to use Insider's platform and its powerful features as efficiently as possible.

Responsibilities

Project management of customer onboardings to ensure successful outcomes, accelerating Time to Value and driving customer growth and retention; collaborate with internal technical teams to train customers on using Insider's platform and features; build credible relationships with stakeholders at all levels; drive early adoption by setting KPIs and success metrics, ensuring full ROI for clients; advocate for customer business use cases with the product development team; ensure smooth transition to the Customer Success Manager team by documenting client stakeholder roles and hierarchy; continuously enhance the onboarding experience by improving processes and training materials; tailor 1:1 onsite and remote onboarding sessions to exceed client expectations; establish trust and confidence in Insider's platform; coordinate effectively with client agencies and third parties; ensure the highest quality in deliverables and client satisfaction; collaborate with the development team on custom development; own the project through successful implementation; facilitate user-enablement training and workshops

Requirements

Technical background through academic education or relevant work experience; ability to read API documentation; knowledge of HTML, CSS, and XML; understanding of basic data structures and data flows; minimum of 3 years experience in SaaS project management and client onboarding; strong communication skills, both written and verbal, with business fluency in English; time and task management skills; proven ability to communicate effectively with internal and external stakeholders; demonstrated success in delivering projects in a timely and efficient manner; understanding of webhooks and API

Nice to have

PM qualifications such as Agile, PMP, or Prince2; knowledge of Google Tag Manager, Google Product Feed, and Google Analytics; exposure to and understanding of AI-driven product recommendation tools and algorithms; experience with other CRM, ERP, or Marketing Automation platforms; experience with short to medium-term projects; strong project management skills