Customer Rep II, Laboratory

Serves as a customer service representative and technical resource in the Pathology and Laboratory Medicine Outreach Customer Support Department. With the ability to work independently as well as part of a team provides professional and expeditious quality customer service. Investigates and resolves problems internally and externally.

Responsibilities

Serves as a customer service representative and technical resource in the Pathology and Laboratory Medicine Outreach Customer Support Department; Investigates and resolves problems internally and externally; Answers telephone calls, providing routine information related to test results, testing/specimen requirements or other technical information; Handles physician requests for additional specimen testing; Investigates client complaints as a first level of response; Dispatches courier services as assigned for specimen pick-ups and deliveries, as well as delivery of supplies; Performs required duties related to report delivery as assigned; Performs required duties in the customer supply area as assigned; Dispatches on call phlebotomist for STAT and after hours specimen collections; Other duties as assigned

Requirements

Associate's degree and 1 year of clinical laboratory or medical experience required; Or equivalent combination of education and experience; Valid NYS driver's license upon hire required