Customer Service Representative

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements: Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner; Facility Condition: Maintains the store facility's condition and equipment; Merchandising: Completes build-to's for ordering/purchasing merchandise; Sales Controls: Controls merchandise, cash shortages, and other selling expenses; Financial Controls: Keeps accurate cash, sales and inventory control records; Security Controls: Reports all incidents; Administrative: Keeps an accurate record of all shift and timekeeping paperwork.

Responsibilities

Provides prompt excellent customer service in a courteous, friendly and attentive manner; Greets customers as they enter and thanks customers as they leave; Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment; Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions; Maintains store facility's condition and equipment to Company and/or brand standards by cleaning and performing housekeeping duties; Completes build-to's for ordering/purchasing merchandise and receives/verifies vendor deliveries; Maintains adequate stock and rotates stock properly; Places advertising and pricing signage inside or outside the facility; Controls merchandise, cash shortages, and other selling expenses; Assists in maintaining proper inventory levels and shift audits; Keeps accurate cash, sales and inventory control records and accounts for variances; Reports all incidents including employee/customer injuries, theft, property damage, improper sanitation/waste disposal to the Store Manager; Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring; Keeps an accurate record of all shift and timekeeping paperwork; May take inventory of supplies and equipment; Attends job-related meetings; Provides regular and predictable onsite attendance; Performs other duties as assigned by the Store Manager

Requirements

Ability to accurately operate a variety of equipment that may include cash registers or scanners, beverage dispensers, and other machines or tools; Ability to work as scheduled including arriving to work on time; Ability to communicate information and ideas so others will understand; Ability to perform essential duties and physical functions described below; Ability to work in the conditions described below; Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors; Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead; Ability to occasionally lift and/or carry up to 50 pounds from ground to waist; Ability to grasp, reach and manipulate objects with hands for entire shift; Ability to push/pull with arms up to a force of 20 pounds; Ability to reach overhead for objects; Ability to bend and twist at waist; Ability to communicate orally; Ability to operate a cash register and/or computer keyboard; Ability to stoop, kneel, squat, bend, push, and pull; Ability to work alone; Ability to withstand exposure to occasional noise; Ability to stand and/or walk for an entire shift; Ability to climb a ladder to store and retrieve materials or place and remove signs

Nice to have

High school diploma or GED; Experience in retail sales; Ability to perform the four basic arithmetic operations (add, subtract, multiply and divide)