Customer Service Representative

Responsibilities

Finish daily on time and meet all related requirements regarding Quality Management System and EHS Management System; Work with related functions to process and manage key customer orders accurately and in a timely manner using Oracle systems, meet customer requirements via routine order cycle management and supply chain activities; Manage order tracking, delivery follow-up, and respond promptly to customer inquiries and complaints; Support OTIF (On-Time-In-Full) performance monitoring and reporting; Collaborate with the commercial team to understand customer requirements and adapt service support accordingly; Escalate critical issues or recurring service failures and participate in root cause investigations; Provide order-related data analysis upon request; Continue optimizing CSR workflow efficiency with automation tools

Requirements

Bachelor's degree in Business, Logistics, Supply Chain, or related field; 5 years of CSR or planning related experience with MFG / Industrial; Experience in working with ERP systems (Oracle/SAP preferred); Excellent written and spoken communication skills in English; Exposure to data analysis and automation tool utilization; Strong interpersonal skills and ability to manage stakeholders across different functions; Detail-oriented with a proactive, problem-solving mindset; Comfortable working in a fast-paced, matrixed environment

Nice to have

Oracle/SAP ERP systems experience