Customer Service Representative

The Customer Service Representative is responsible for providing exceptional customer support and ensuring customer satisfaction. This role involves handling complex customer inquiries, resolving issues, and providing guidance to junior team members. The ideal candidate will have strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.

Responsibilities

Listen attentively and communicate effectively via various communication channels; Manage customer requirements and respect timelines; Handle complex customer inquiries and resolve issues; Provide guidance to junior team members; Support developing and initiating process improvements; Participate in special projects as needed; Build positive functional working relationships with internal and external stakeholders; Organize, plan and prioritize workload; Take decisive action to address problems and follow up with relevant team members; Maintain accuracy when working with numbers

Requirements

Bachelor Degree or 5+ years of Customer Service Experience; Proficient in MS Word, MS Excel; Proficient in speaking and writing in Spanish

Nice to have

Attention to detail; Organizational skills; Ability to multi-task in a fast-paced environment; Customer-centric approach; Strong communication skills

Benefits

Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options; 401(k) retirement plan with company match; Wellbeing tools and resources, including an Employee Assistance Program; Paid time off and holidays; Company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance; Tuition reimbursement