Customer Service Specialist

ADAS Solutions is proudly an Australian-owned and operated business helping the automotive industry stay ahead of evolving vehicle technology. We provide Advanced Driver Assistance System (ADAS) calibration and electric vehicle (EV) solutions. Our Keysborough Calibration Centre is looking for a friendly, organised Customer Service Specialist to join the team.

Responsibilities

Managing customer enquiries, bookings and quotes; Coordinating technician schedules; Providing clear and timely job updates; Supporting Site Managers with workflow planning; Maintaining accurate data and administrative records; Acting as a central link between customers, technicians and workshop team; Ensuring efficient communications and a smooth, positive customer experience

Requirements

Experience in customer service, scheduling or service advising; A confident and professional phone manner; Strong organisational and problem-solving skills; High accuracy in data entry and administration; Solid Microsoft Office skills; The ability to manage multiple priorities in a busy environment

Nice to have

Automotive industry experience highly regarded

Benefits

Full-time, Monday to Friday (no weekends); Ongoing training and career development within a national organisation; Employee recognition programs and annual awards; Team member discounts with Repco, NAPA, AMX, Motion Industries and more; Employee Assistance Program (wellbeing, financial and legal support); Paid volunteer leave and paid parental leave for permanent employees