Customer Service Specialist with German

• Working as part of a customer service team assuring high-quality service and interactions with customers
• Managing daily operational tasks such as order entry, order tracking, delivery coordination, and issue resolution
• Maintaining up‑to‑date knowledge of products, processes, and internal guidelines to support smooth operations
• Identifying recurring issues or process gaps and proposing ideas that support continuous improvement and digitalization initiatives
• Keeping customer data and documentation accurate and compliant with internal standards
• Escalating complex cases to senior team members when needed and contributing to finding effective solutions

• Ability to demonstrate strong customer focus with entrepreneurial drive
• High proficiency in Microsoft Office
• Customer service software, databases and tools
• Fluent English and German (B2/C1)

• Strong attention to detail and problem‑solving abilities
• Team‑oriented approach and willingness to collaborate in an international environment
• Previous experience in a customer service role or a related administrative role

• Flexible working hours
• International work environment
• Training and onboarding support
• Opportunities to grow and develop
• Modern office space

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.