Customer Success Engineer - Japan

Neara uses advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids, helping asset owners pinpoint risks, optimise investments and build a more resilient energy future. The company is expanding its team in Japan to serve additional networks and communities. This role reports to the VP of Customer Success, APAC, based in Sydney, and works closely with APAC delivery, product, sales and engineering teams. The role involves taking a network's data to create digital models, deploying use cases with customers, and refining solutions over time, working in Japanese with customers and in English with the wider Neara team.

Responsibilities

Take a network's data and use it to create engineering-grade digital models; Work with the customer and Customer Success team members to deploy use cases that solve the network's challenges; Keep working with the customer and Neara's internal teams to refine solutions once deployed; Design efficient, automation-first delivery workflows capable of handling large datasets; Unite and reconcile GIS, LiDAR and non-spatial data sources to improve the accuracy and reliability of client reporting; Build reports and dashboards that enable effective data analysis and tracking, tailoring the Neara Platform to each client's requirements; Configure client projects and integrate the Neara platform with the systems of Japanese utility clients; Detect inaccuracies in the digital models and implement efficient solutions to remediate; Partner with engineering and product teams to identify and prioritise improvements, including localisation for Japanese standards and workflows; Analyse client requests and issues on delivery and pre-sales projects, and identify new opportunities to add value; Assist with the preparation of documentation for commercial team members, including technical explainer documents shareable with Japanese utility research groups; As the Japan team grows, mentor and train new team members

Requirements

A university degree, ideally in Electrical or Civil Engineering, Geography/GIS, Computer Science, Physics, Mathematics or a related field; Business-level or native Japanese, including technical writing and customer-facing communication; Professional working proficiency in English for communication with global teams; Experience in GIS/CAD geoprocessing and/or LiDAR; Proven coding experience in at least one programming language, with a track record of implementing scalable solutions in a professional setting; Experience working with cloud-based software; Three years of experience in GIS, engineering, implementation or technical delivery roles; Adhere to Neara's information security policies and handle client and infrastructure data responsibly; A strong interest in spatial reasoning and working with 2D and 3D data; A careful, quality-focused approach and a commitment to seeing complex technical work through to completion; Collaborative communication across cultures and time zones; You will need current and unrestricted rights to work in Japan

Nice to have

Experience with FME, and with databases including logical, lookup and reference functions; Familiarity with GIS and asset management platforms used by Japanese utilities, such as ESRI; Experience supporting transmission or distribution infrastructure projects for Japanese utilities or their engineering partners; Experience in system implementations, integrations and technical project delivery; Familiarity with Japanese design or engineering standards and/or line design tools such as PLS-CADD

Benefits

Long-term career development as an early member of Neara's Japan team; Meaningful work that contributes directly to society by making Japan's power infrastructure safer and more resilient; Stability and backing of a well-funded international company, with access to global expertise and training; Regular travel to customers and other Neara offices in Sydney, London and the US; Supportive, collaborative colleagues; Remote working in Japan (with travel expectations to customers and team based in Tokyo)